Our Philosophy

JM CHURROS AND MOR INC. PRIVACY NOTICE

Last Revised: March 15, 2026

At JM Churros and Mor Inc., we approach privacy with care, transparency, and respect. We understand that trust matters, and that includes how personal information is collected, used, stored, and protected.

This Privacy Notice explains what personal information we collect, how we use it, when it may be shared, the choices you have, and the steps we take to protect it when you use our website, contact us, submit a form, request information, place an order, inquire about catering, subscribe to updates, or otherwise interact with us online or in connection with our services in Canada.

By using our website or submitting your information to us, you acknowledge this Privacy Notice and consent to the practices described in it, subject to applicable law. In British Columbia, private-sector organizations are generally subject to BC’s Personal Information Protection Act, and Canadian guidance emphasizes meaningful consent, limited collection and use, safeguards, retention limits, openness, and access rights. Commercial electronic messages are also subject to Canada’s anti-spam rules.

Contents

Updates to This Privacy Notice
Information We Collect
Sources of Information
How We Use Your Information
How We Share Your Information
Cookies and Similar Technologies
How We Protect Your Information
Retention
Cross-Border Processing
Children’s Privacy
Third-Party Sites and Services
Your Choices and Rights
Contact Us

1. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business, website practices, service providers, legal obligations, or privacy requirements. When we do, we will revise the “Last Revised” date above. Where required, we will provide additional notice or obtain consent for material changes.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identifiers and Contact Information
We may collect your name, email address, phone number, mailing address, and other contact details.

Order, Booking, and Inquiry Information
We may collect information you provide when placing an order, requesting a quote, booking catering, completing a form, joining a waitlist, or contacting us, including event details, preferences, and messages.

Payment and Transaction Information
If you make a purchase or payment, we may collect transaction-related information. Payment card processing may be handled by a third-party payment provider, and we may not store full card details ourselves.

Marketing and Subscription Information
If you subscribe to updates or promotions, we may collect your communication preferences and information relating to your engagement with those messages.

Device and Usage Information
When you use our website, we may automatically collect technical information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps, clicks, and similar usage data.

Location Information
We may collect general location information derived from your IP address or, if enabled and relevant to a feature, more precise location information through your device settings.

Other Information You Voluntarily Provide
We may collect additional information you choose to provide in messages, forms, applications, feedback, reviews, or communications with us.

We may also aggregate, anonymize, or de-identify information so that it no longer identifies you. De-identified information may be used for operational, analytical, and business purposes.

3. Sources of Information

We may collect personal information:

  • directly from you;

  • automatically through your use of our website;

  • from forms, orders, quote requests, and customer communications;

  • from service providers that support our website, analytics, email, payments, bookings, or related business functions;

  • from social media platforms or other third-party services, if you interact with us through them;

  • and from publicly available sources where appropriate.

4. How We Use Your Information

We may use personal information for the following purposes:

To Provide Our Services
We use information to respond to inquiries, process orders, manage bookings, provide quotes, coordinate catering or event services, deliver customer support, and operate our business.

To Communicate With You
We may use your information to send confirmations, updates, transactional notices, service communications, responses to your requests, and customer care messages.

For Marketing and Promotions
With consent where required, we may send you updates, promotions, announcements, offers, event news, or other marketing communications.

To Improve Our Website and Services
We may use information to analyze website traffic, improve functionality, understand user engagement, troubleshoot errors, and enhance the quality of our services and digital experience.

For Security and Fraud Prevention
We may use information to monitor, detect, prevent, or investigate unauthorized activity, fraud, abuse, security incidents, and technical issues.

For Legal and Business Purposes
We may use information to maintain records, enforce our terms and policies, protect our rights and operations, comply with legal obligations, respond to lawful requests, and establish, exercise, or defend legal claims.

Canadian privacy guidance emphasizes meaningful consent and limiting collection, use, and disclosure to appropriate purposes.

5. How We Share Your Information

We do not sell your personal information for money.

We may share personal information as reasonably necessary with:

Service Providers
Including providers that support website hosting, analytics, communications, bookings, payment processing, customer management, marketing, security, and technical operations.

Professional Advisors
Including lawyers, accountants, insurers, consultants, and other advisors where reasonably necessary.

Business and Operational Partners
Where needed to fulfill a request, deliver a service, coordinate an event, or support legitimate operations.

Legal or Regulatory Authorities
Where required or permitted by law, including to comply with legal process, protect rights and safety, investigate fraud, or respond to lawful governmental requests.

Business Transaction Parties
If our business is involved in a merger, financing, restructuring, asset sale, or similar transaction, information may be reviewed or transferred as part of that process, subject to appropriate protections.

With Your Direction or Consent
We may share information where you ask us to do so or where you otherwise consent.

Where third parties process information on our behalf, we expect them to use it only for authorized purposes and protect it appropriately.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, embedded tools, analytics services, and similar technologies to:

  • enable core website functionality;

  • remember preferences;

  • measure traffic and performance;

  • improve user experience;

  • understand engagement with content;

  • support security and fraud prevention;

  • and, where applicable, support advertising or remarketing.

Most browsers allow you to manage cookie preferences through browser settings. Disabling cookies may affect some website functions. Where required, we will seek consent for non-essential cookies or similar technologies.

7. How We Protect Your Information

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from loss, theft, misuse, unauthorized access, disclosure, copying, modification, or destruction.

These safeguards may include restricted access, password protection, secure platforms, vendor controls, internal processes, and other appropriate protections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. BC and Canadian privacy guidance emphasize the need for privacy management practices, safeguards, and retention limits.

8. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining records, complying with legal and accounting obligations, resolving disputes, and protecting our business interests. When information is no longer required, we may delete, destroy, anonymize, or de-identify it, subject to applicable legal requirements.

9. Cross-Border Processing

Some of our website, payment, analytics, storage, booking, or communications service providers may process or store personal information outside British Columbia or outside Canada. When that happens, personal information may be subject to the laws of the jurisdiction in which it is processed, including lawful access by courts, regulators, or authorities in that jurisdiction.

By using our website or providing information to us, you understand that your information may be transferred to or processed outside your province or country, where permitted by law.

10. Children’s Privacy

Our website and services are not intended for young children to use independently in a manner that would require parental consent under applicable law, and we do not knowingly collect personal information from children contrary to applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review and address the situation.

11. Third-Party Sites and Services

Our website may contain links to third-party websites, social media platforms, booking tools, payment services, review sites, or other external services. We are not responsible for the privacy practices, content, or policies of those third parties. Your use of third-party services is governed by their own terms and privacy notices.

12. Your Choices and Rights

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate information;

  • withdraw consent to certain uses of your information;

  • unsubscribe from marketing communications;

  • request deletion of personal information in certain circumstances;

  • ask questions about our privacy practices.

In BC, organizations are expected to have privacy practices in place and make privacy information available, and individuals have rights relating to their personal information. Canadian guidance also emphasizes meaningful consent and the ability to withdraw consent.

Marketing Emails and Messages
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us directly. Even if you opt out of marketing communications, we may still send service-related or transactional messages where appropriate. CASL requires unsubscribe mechanisms and sender identification in commercial electronic messages.

Cookies
You can manage cookies through your browser settings and, where available, through website cookie preference tools.

Location Permissions
If a feature uses your device location, you can usually manage this through your device settings. Certain features may not function properly without location permissions.

To exercise a privacy request, please contact us using the details below. We may need to verify your identity before responding.

13. Contact Us

If you have questions, comments, requests, or concerns about this Privacy Notice or our handling of personal information, please contact:

JM Churros and Mor Inc.
Privacy Office
Phone: 250-986-9455
Email: churrosandmor@gmail.com
Mailing Address: 325 Cook Street, Victoria, British Columbia, Canada